We're Hiring!

Hi everyone! We're currently hiring for a part-time Sales and Customer Success Associate. Take a read below if you're interested!

Sales and Customer Success Associate

Position overview

The Sales and Customer Success Associate role is a part-time position. The average workweek will be 20 - 30 hours spread across 4 -5 days per week. Most of the work can be done remotely with daily phone / Slack check-ins.

Key responsibilities

We envision the focus of the role to be as follows:

1/3rd of your time: Inbound Sales

  • Following up with sales leads (e.g. customers who have ordered samples or joined our email list)
  • Maintaining lead statuses in our CRM

1/3rd of your time: Customer Care

  • Daily tracking of outbound shipment statuses and providing customers with delivery updates as needed
  • Post-sale follow-ups

1/3rd of your time: Account Management

  • Onboard new applicants to our Inspired Insider trade program
  • Regular check-ins with trade customers (interior designers, architects, contractors, developers)
  • Outbound sales calls to grow our Inspired Insider membership

Key Skills and Qualifications

  • Strong written communication -- most of our communication is via email
  • Comfortable working with some calculations (e.g. converting square footages to tile quantities)
  • Organization and project management
  • Highly motivated and self-starting
  • Previous sales experience an asset
  • Written and spoken fluency in French also an asset
  • A great role for a student in the Interior Design program
If you're interested in applying, please email your resume to hello@tilesinspired.com. Thanks for your interest!

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