Where is your tile from?
We import all of our tile directly from manufacturers in Spain, Italy and Portugal.
Where can I find technical and suitability information for your tiles?
You can find technical and suitability information under the Specifications tab on each of our product pages. This information is based on testing certifications that our suppliers have provided us and is available for all of our products.
If you already have a specific use in mind (e.g. floors or commercial floors), you can also sort any of our collections by use through the filter on the left-hand side of the collection pages.
Please don't hesitate to ask us if you have any questions about our products. We can be reached at email@example.com.
Is your store secure?
Yes. Our store runs on Shopify's platform, which means we are fully PCI compliant and trusted by all of our payment partners to provide secure transactions to our customers.
We also use SSL encryption throughout our store, which protects your data from being intercepted between your browser and our server. When you browse our store, you'll see a padlock symbol on the left side of your address bar, and our web addresses will begin with "https".
How much does shipping cost?
Please click here for details on our shipping process and rates.
Can I choose a later shipment date after purchase?
Yes, if you'd like to arrange for a later delivery date, please let us know under Order Notes, which can be found in your shopping cart at any time underneath your purchase subtotal.
I live outside Southern Ontario and Southern Quebec – can I still order from you?
We currently don’t offer flat-rate shipping outside Southern Ontario and Southern Quebec, but we’re very happy to work with you to provide a custom shipping quote. Just email us at firstname.lastname@example.org if you’re interested in ordering from outside our flat-rate shipping area.
What happens if I need to make a return?
Please click here for details on our return policy.
Can I place a back-order or pre-order for a product that is currently out of stock?
We certainly can accept back-orders and pre-orders. Please email us at email@example.com if you’re interested in placing one so that we can work with you to meet your project timeline.
What happens if I realize that I’ve made a mistake in my order?
Please call us as soon as possible at (416) 303-5669 or email us at firstname.lastname@example.org. Unfortunately, once your tile has shipped, we cannot cancel the order. If this is the case, please refer to our return policy for more details.
What happens if some tiles arrive damaged?
We try our best to package the tiles as securely as possible, but breakage can occur during transport given the nature of the product. The possibility of a bit of breakage is one of the reasons that we encourage customers to order 10% more than they need.
However, if there is significant breakage in your order, please don't hesitate to contact us at email@example.com and:
- provide the order number from your receipt / invoice
- let us know how many boxes of replacement tiles you need
- provide pictures of the damaged tiles
We’ll send you replacement tiles as quickly as we can so that your project doesn't miss a step.
In the meantime, we ask that you please do not discard the broken tiles until after you've contacted us.
Do I really need to add 10% to my order?
We want to help you avoid some of the issues that come with having to place an add-on order:
- there may not be enough tile in stock for an add-on. Because we import everything directly from Europe, it can take up to 8 weeks to receive a replenishment shipment. We really don't want you to risk a major delay in completing your project
- our flat-rate shipping is per-order, so you'll need to pay for shipping again on your add-on order
Adding 10% also helps in case there is a bit of breakage during transit or during installation. You'll need a bit extra during installation as some of the tile cuts at the edges of your installation will invariably result in unusable leftover pieces. Please consult with your contractor or tiler for their opinion on how much extra tile you should purchase.
Do you offer trade discounts?
Yes we do. Please apply for our Inspired Insiders program if you are a designer, contractor, architect, or tiler. You can receive great benefits like discounts on all our products, free samples and more.