Returns and Refunds
Do you accept returns?
Yes, returns can be requested up to 90 days after you receive your tiles. We offer full refunds on returned tiles and do not charge a restocking fee. To qualify for a full refund, the returned items need to be in their original condition and undamaged.
Please note that samples are final sale and not eligible for returns.
How can I send back a return?
While we can help arrange return shipments, customers are responsible for the cost of shipping items back to our warehouse. We discount our shipping rates on outbound shipments, so return shipping costs may be higher. Alternatively, you can also return your products directly to our warehouse at 4 - 80 Barbados Boulevard, Toronto ON M1J 1K9.
Who should I contact and when will I receive my refund?
If you'd like to return all or part of your order, please email us at firstname.lastname@example.org or call us at (416) 303-5669 and let us know about your return. We'll then provide you instructions and a return number. Refunds will be issued within 5 business days of receiving the returned goods.
We strongly encourage you to sample your tile before purchasing an order.