Samples

Samples are an important part of finding the perfect tiles for your project, and we encourage you to order them before placing a full order. The lighting, furniture, and other surfaces in your project space can all affect the shade and tone that your tile will take on once installed.

How do I order samples?

You can easily order samples on the page of the product that you're interested in. Simply click the "Add Sample" button and a sample will be added to your cart.

How much do samples cost?

We offer samples on all of our products for just $0.99 each, which includes the cost of shipping. For designs with multi-tile patterns or shade variations, you're able to order up to 4 sample tiles per design.

What sizes do samples come in?

Unless we state otherwise in the tile's product description, you can expect to receive a full-sized tile as a sample. For designs that are bigger than one foot in length or width, we cut the tile before mailing.

What about different dye lots?

Different dye lots of the same tile (basically different production runs) may vary in colour from each other. While we try to pull sample stock from the same dye lot as we are fulfilling orders from, there are often occasions when we will be fulfilling orders from multiple dye lots while we are transitioning between lots.

As a result we cannot guarantee that your order will be from the same dye lot as your sample. Please confirm the final shade of your order against your sample prior to beginning installation.

When will I receive my sample(s)?

Once you place an order for samples, it will arrive at your door in 2 - 4 business days if you're located in Ontario or Quebec, and in 3 - 8 for all other provinces.

Can I pick up samples instead?

If you'd like to stop by our warehouse instead to browse our tiles and samples, you're more than welcome to. However, please note that since we don't have a regularly staffed showroom, we ask that you contact us to ensure that we have someone onsite to meet you.